Writing business messages in the form of letters, reports and proposals to the company's internal and external organizations and memos have become routine in the business world. Moreover, writing a business letter that gives a positive message or a good image for the reader is one that should be noticed enterprise organizations.In this case I want to discuss about things related to writing regularly in the company's request.
A. Writing Strategies for request messages and positive routine
Direct demand often mean less appropriate as a form of direct demand for goods will be undertaken with stage face to face. In a broader context to the mean activity will be undertaken by a person or organization to another party to request a variety of important information quickly and using the existing variety of communications media including electronic media, such as phone, fax or email.
1. Opening
The first in the manufacture of a letter is written not just in understanding but also to avoid misunderstandings. Therefore, in your opening sentence should state more specifically request that allows the reader can easily understand the purpose of the contents of the letter.
2. Detailed Explanation
For an explanation of the results of the development of the opening words more fluently you need to make the first sentence in the middle of the letter you create with the provision of benefits to the reader oriented.
3. Cover
Sections cover letter should be filled with a demand for some specific response deadlines and complete with expressions of appreciation or any provision of goodwill, to influence readers include some important information such as phone numbers, hours worked and the officer in charge.
Example:
Letterhead
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Number: 01/DS/08/2010 Jakarta,01 Agustus 2010
Subject: Request for information
Yth. Marketing Manager PT. Dipraks Book
Jl. Highway 100
Jakarta 10000
With Regards,
Given the new 2010 school year for college nears, the need for textbooks to be very in need.
Therefore, we request immediately in kirmkan brosusr about a variety of recent books in Indonesian language or foreign language. In addition, please also be informed how the ordering and payment.
For their help and cooperation, we thank you.
Sincerely
Director
Budi Prakoso, SE.MM
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Number: 01/DS/08/2010 Jakarta,01 Agustus 2010
Subject: Request for information
Yth. Marketing Manager PT. Dipraks Book
Jl. Highway 100
Jakarta 10000
With Regards,
Given the new 2010 school year for college nears, the need for textbooks to be very in need.
Therefore, we request immediately in kirmkan brosusr about a variety of recent books in Indonesian language or foreign language. In addition, please also be informed how the ordering and payment.
For their help and cooperation, we thank you.
Sincerely
Director
Budi Prakoso, SE.MM
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B. Request information
Letter routine request deserves the increased attention and kebijaksananan in the organization, the letter send it to hundreds or even thousands of employees, customers, clients, and shareholders. Letter routine request has the potential to form a positive message or a good image for an enterprise organizationsIn a letter of request rutinperludi consider three questions- What would you like to know?- Why does it need to know?- Why this can help?In relation to this letter of request may come from within and outside the organization.
1. Demand in the OrganizationAlthough a request can only be done in oral multiple message requests can be made more permanent in written form, such as memos. Memo in written form will save time and can easily memahamiya with what is in want. Shipping memo can be sent between employees, led by employees, led by supervisor, or supervisors with employees
2. Requests to the outside of the Organization
As a businessman you need to communicate with customers, suppliers and other companies for various business purposes, besides many letters should be sent to outside organizations to obtain important information.
C. Direct write to Complaints
Whenever not satisfied on a product, service or policy of a company you can complain to the person who berkopenten, in a letter you may request to ask one of the following:
1. The return of goods already purchased and ask for money back for the goods
2. Request a new shipment according to which the message
3. Replacement as part or all of the damaged
4. Free repair
5. Reduced prices for its products because the product is defective or damaged
6. Cancellation of a product order
7. Correction of product billing errors
8. Amendments to bill payment errors
9. Explanation of changes
10. Policies or procedures.
Example:
Letterhead
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Jakarta, November, 02, 2010
Yth. Manager Sports Apparel Departermen
Dipraks Store
Jakarta
Sincerely,
I send back a sweater that has been the father to transfer to the date of November 1, 2010 because of its size do not coincide with my message. I beg swater these are replaced by a measure of the color I want, namely the size L yellow color.
By phone on 20 October 2010, I had booked a sweater in size L yellow immediately send it to my office, however, I received the sweater size M with pink color, and of course I can not wear them.
Therefore I ask that in the send sweater size L yellow color as soon as possible, if the sweater that I want is not available, please return my money in it. Thank you.
Yours sincerely
Budi Prakoso
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Jakarta, November, 02, 2010
Yth. Manager Sports Apparel Departermen
Dipraks Store
Jakarta
Sincerely,
I send back a sweater that has been the father to transfer to the date of November 1, 2010 because of its size do not coincide with my message. I beg swater these are replaced by a measure of the color I want, namely the size L yellow color.
By phone on 20 October 2010, I had booked a sweater in size L yellow immediately send it to my office, however, I received the sweater size M with pink color, and of course I can not wear them.
Therefore I ask that in the send sweater size L yellow color as soon as possible, if the sweater that I want is not available, please return my money in it. Thank you.
Yours sincerely
Budi Prakoso
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In writing a complaint letter requesting some to note are:1. Explain the problems you face in detail2. Attach supporting information such as purchase invoices3. Keep the tone of your letter was not angry or emotional4. Request specific action.
D. Credit Request
In the world of credit, your ability to repay loans under the terms of any such mainyang on time, never in arrears, and smoothly, it will be easier to obtain credit pad next period, confidence in lending institutions depends on how your achievements in your kerdit paid previously.How to get credit? Simply put, there are two stages:- Fill out a form that has been in sediakanoleh existing credit institutions- Sending attachments in a variety of important support need in the process of obtaining credit.In a letter of credit demand in addition to your personal data, type of business and number of credits at the request must also be supported with a variety of important documentation and your business prospect in the future. It is important to institute proper credit for your absence in obtaining credit. (B-prakoso/2010)
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