LETTER OF COMPLAINT

What is a letter of complaint? Letter of complaint is a letter that contains customer complaints to other parties (management company) by way of a good (polite, friendly and not emotional) because customers feel disadvantaged or a sense of disappointment, for immediate answers or solutions to obtain the best from both sides.

Customers sometimes become victims of the attitudes and behavior of companies that no longer puts the customer as a good business partner and mutually beneficial. Attitudes like that are usually on the company ultimately comes down to a sense of disappointment, dissatisfaction and mistrust of customers. This will be detrimental to all parties, both the good name of the company and customers. Various causes of the emergence of disappointment, dissatisfaction and mistrust of the management company customers include: Items not accepted in good condition (defective, expired or damaged), the number of products is less good (not on demand or order). Error count the number of bills larger than the value it should be, and poor service (not friendly, indifferent, or did not care). 

What does the customer at the time felt disadvantaged or feel disappointed by the management of both companies engaged in the business of manufacturing, trade and services? Many ways you can do to express disappointment and dissatisfaction to the management of subscribers, among others: complaining complaint orally either in person or by phone to the management, customer service, or the information center. There are also complaints in writing to do, like write a letter of complaint that can be sent directly to your company through the post, fax, or e-mail, or delivered to the mass media (mail reader). 

For the management company, any form of customer complaints should react wisely and not emisonal. Use of customer complaints as an important part in making the company for future reflection does not happen again and better. Meanwhile, to deliver a customer complaint letter should feel disappointed to the management company must keep ethics and decency to write letters, using the language of good and decent and not emotional (angry, swearing, verbal abuse or the like) because the intent and purpose of writing a complaint is to remind to the management company to continue to improve the quality of products and services even better. 

EXAMPLE

CV DIPRAKS SIMPLY 10

JL. Harmed 123 Gandaria

Jakarta 12345

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NO: 0010/PST/01/2011                                     Jakarta, January 10, 2011

Appendix   : one copy

Dear, 

Director of PT. BLACK & WHITE
Road Bianconeri NO. 1897
Jakarta

ith Regards,

Here we attach a letter shaped logos Souvenir reservations CV DIPRAKS SIMPLY 10 of 1,000 PCS dated December 1, 2010. In accordance with previous agreements that the product has to be completed and came to our party on January 5, 2011.

But until we write this letter. Product ordering is not well received. You need to know that the product is very valuable souvenir for us. We only hope we have given the trust should not in waste.

Reply as soon as possible you really are we expected, and thanks for all your attention.
 

Sincerely,

Budi Prakoso SE.
Marketing Director

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                                                                                                                                                       (b-prakoso/2011)